The iFixit Guarantee

Claims can be made by contacting iFixit Customer Support by clicking here. Include your order number and a brief description of the issue. 

Here are the guarantees iFixit offers to cover products sold from iFixit Australia:

• iFixit Lifetime Guarantee (Full Guarantee) 
  • This iFixit product is guaranteed to function as long as you have it. 
  • The majority of our products fall under the iFixit Lifetime Guarantee, with a notable few exceptions, such as batteries and consumable tools, whose warranties are noted below.
• 1 Year Guarantee (Limited Guarantee) 
  • This product is guaranteed to function for one year. The guarantee period begins on the order date, not the date the product was installed or used.
  • All batteries sold by iFixit come backed by our 1 Year Guarantee. 
• "As-is" 
  • This product is guaranteed to be as described on the product page on arrival. If it is defective, let us know and we’ll make it right. 
  • As-is items include screen protectors, TESA tape, the Prying and Opening Tools Assortment, and other consumable tools such as Spudgers, Opening Tools, Opening Picks, and Plastic Cards. These are products designed to be "consumed" with use. You can find out more about consumable items below.

Manufacturer Warranties

These warranties are backed by a specific product's manufacturer for a stated amount of time. To claim a warranty replacement, you as the purchaser  must  contact the manufacturer directly.

A “ Lifetime Manufacturer Warranty” may have different terms than iFixit’s Lifetime Guarantee. Please contact the manufacturer for any details.

AU iFixit Guarantee Details

Limitation

Our policy is to honor guarantee claims within the guarantee period, unless the defect is caused by owner/user abuse or negligence or if the product was not used as intended. We may require you to return a product for analysis prior to issuance of a credit or replacement.

TO THE FULLEST EXTENT POSSIBLE UNDER APPLICABLE LAW, IFIXIT WILL NOT BE LIABLE FOR DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF OR CONNECTED WITH THE USE OR MISUSE OF OUR PRODUCTS.

Consumables

Some products, like batteries, are designed to be consumed during use. Product pages (and common sense) will tell you what items are designed to be consumed during use. Items like the Pro Tech Toolkit have consumable products that are covered under their own “As-is” guarantee. Those consumables won’t get lifetime guarantee replacement, but the other tools and parts will be covered.

Example: If your iPhone 5 battery replacement fails entirely after a couple months, we’ll replace it. If it loses potency after dozens and dozens of cycles, we won’t. 

Another example: If one of the Plastic Opening Tools in your Pro Tech Toolkit breaks in half the first time you use it to pry a connector loose, we’ll replace it. If it loses the ability to pry as precisely as it did the first time after hundreds of uses, we won’t. 

Legacy Products

We’re always trying to sell better products. That means, from time to time, we upgrade or alter the items in our store. We can’t always provide an exact replacement for a legacy product if we don’t have any more! But, we still honor our guarantee and will send an equivalent item as a replacement.

Example: The Pro Tech Toolkit now has much better tweezers than it did in 2011. If your 2011 tweezers fail, we’ll send the current version. Unfortunately, we can’t let you choose which version of the product we send. 

Shipping

In most cases, we  will  cross-ship guarantee replacements for defective parts and tools. This simply means that we will send you a replacement item and we expect to receive the defective item back.

In some cases, we may require you  to  ship the failed item back to us before we send your replacement. 

To  cross-ship , we must have a valid credit card number on file to cover any incidentals. If we do not receive the defective product back after 30 days from the date you receive the replacement, we reserve the right to charge your credit card for the retail price of the non-returned product.

We’ll match your expedited shipping  method  within  7 days of your receipt of purchase. Afterward, we reserve the right to choose the shipping method we use to send the replacement item.

Appearance

We guarantee  the  function of our products, not the appearance.

Example: If the sticker on the back of your 54 Bit Driver Kit comes off, we won’t send a replacement. But if the bits inside fail, we will.

User Error

We can’t cover user error. If you break  a part during installation, we can’t replace it. If you accidentally damage the part after installation, we cannot replace it. Additionally, if you destroy a tool or tool roll due to misuse, we can’t replace it.

iFixit is not responsible for any damage to your device due to improper installation or accidental damage. This includes data loss.

Example: If you use a Pro Tech Screwdriver to punch holes in a wall, we won’t replace the driver. If you use a Pro Tech Screwdriver to turn screws and the tip fails, we’ll send a replacement. 

Another example: If your replacement iPhone screen stops working a year after you installed it, we'll send a replacement. If you drop your iPhone and the screen shatters, we won't replace the screen. 

Length

Our “One Year Guarantee” covers any faults or failures of the item for one calendar year. The guarantee period begins on the date the order was placed, not the date the original item was received or installed.

If your item fails to function in that year, we will offer a replacement at no cost to you, and that replacement will be covered for the remainder of the original item’s guarantee period. A replacement does not refresh or extend the guarantee period.

Our “Lifetime Guarantee” is forever, given your and iFixit’s continued existence.

Proof of Purchase

We reserve the right to require proof of purchase to provide support for products under guarantee.

Parts

Before making a claim for a defective part, please test it thoroughly. If a fully-functional item is returned, it may be subject to a 15% restocking fee or $5 ADN, whichever is greater. iFixit will replace any defective or malfunctioning part at no charge; if the part is no longer available, we will provide a refund.

Quality Parts

Not all parts or sellers are created equal. And sometimes it’s hard to tell apart the good, the bad, and the inconsistent. We’ve spent more than a decade vetting sources and suppliers.

Our parts quality consistently leads the industry because we have the most robust processes: all parts are rigorously tested, iFixit certified, and backed by our Lifetime Guarantee.

Learn more here: iFixit Quality Parts!