How do I cancel my order?
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iFixit Australia — How do I cancel my order?
If you access the Order Status page within 25 minutes of placing an order, you can choose to cancel your order without contacting the Customer Service Team.
You can access your Order Status page immediately after submitting an order, or it can be accessed via the confirmation email that was sent to the email address input at checkout.
The email will be sent from ausupport@ifixit.com and the subject line will be the same as below
You will need to click the 'View your order' in the email:
This will navigate you to the Order Status page, which if you access it within 25 minutes of placing the order will allow you to cancel the order:
Once you click the 'Cancel' button a confirmation will appear:
If you confirm the cancellation, the Order Page will now reflect the cancelled status of the order:
If 25 minutes has passed and the 'Cancel' button is no longer able to be accessed, then depending on the status of your order with our third-party warehouse located in Australia we may or may not be able to cancel a given order before it ships.
Note: Submitting a cancellation request does not guarantee we'll be able to cancel your order before it ships. We use a third-party warehouse, and canceling a shipment is not always an available option. We apologize for any inconvenience this may cause.
Request a late cancellation or address modification: To see if cancellation or modification is available after the guaranteed window has passed, you can contact iFixit’s Customer Support. On the third slide, select the “Order Cancellation” option to continue.
Not sure what your order number is?
After logging into the Australia.ifixit.com, go to https://Australia.ifixit.com/account. You'll see your order number listed in the left-most column, similar to the following:
