Contact Us

Repair Services:

We love our customers and empowering people to fix their own things, but we do not offer repair services. 

Technical Support:

We don't offer any technical or device support, but we recommend posting your question on our Answers Forum.

Click here or email pro@ifixit.com if you have an iFixit Pro/Wholesale account.

Our normal support hours are Monday through Friday 8:00 AM to 5:00 PM Pacific Time. Please be patient for a response if your email is sent outside of these times. If you contact us on Saturday or Sunday, we'll get back to you on Monday.

What our support team can and can’t help with

We’re here to support you with questions about your order, returns, warranty replacements, and general product info. However, there are a few things that fall a bit outside the scope of our Customer Support team:

• Device troubleshooting or diagnostics

  We provide guides and parts, but we can’t diagnose issues or say exactly which part needs replacing. For help figuring that out, check out our Answers Forum or connect with a local repair professional.

• Shipping time estimates, shipping cost estimates or tax estimates

  These will be shown automatically before checkout if you'd like to get an idea before placing your order.

• Changes to orders after they ship

  Once an order is on its way, we can’t make any changes to the address, shipping speed, or contents.

• Sending products between storefronts

  Each regional storefront ships to different countries. If you see an item listed in a storefront that doesn't ship to your country, we won’t be able to send it to you from that region, even as a one-time exception.

Looking for iFixit Europe Customer Support?  You can reach them here. 

How about iFixit Canada Customer Support? They can be found here.